Engagements led by the people who lead Operetic. Clients are anonymised where confidentiality requires it, and every figure is the one reported at the time.
Financial Services
£7.9m
benefit in year one
Digital banking platform
A digital banking platform used by several of the UK’s largest banks was absorbing £20m of change a month with its QA 85% offshore and almost no mobile testing at all. We rebuilt the assurance model around the devices customers actually hold, then proved the return before asking for the budget.
- Mobile automation 15% → 67%, worth £2.7m a year
- Test-data reuse 30% → 47%, worth £1.6m a year
- Environment outages down to 4% of business hours
Payments
£8.9m
estimated cost reduction over 12 months
SME payments launch, DACH
Four businesses under two private equity owners, one SME proposition for the German-speaking market, and a published go-live date the programme was going to miss by a quarter. We rebooted it rather than re-planned it, and it shipped on the original date.
- MVP launched on the date that had already been announced
- Test automation 35% → 76% inside four sprints
- Defect resolution time down 75%
Payments
£3.3m
of development with no return, found and stopped
Mobile billing group
Three acquired businesses that had never actually been joined together, running one product on fifty-five separate code bases in production. The expensive part was not the duplication. It was the 7,200 person-days of work already committed to things that would never earn anything.
- Automated regression 0% → 82% in three months
- Failed deployments down 99%, saving £150k a month
- 1,500+ vulnerabilities closed for £550k, against £50m of exposure
Payments
Under 1%
defect leakage to production, down from over 20%
European payments processor
One change in five was reaching customers broken, and a failed move to Agile had left everyone certain that changing how they worked was the problem. We found out why the first attempt failed before proposing a second one.
- Regression run time 8 hours → under 50 minutes
- 80% automated coverage, mostly at the API layer
- Offshore QA dependency removed, worth £2m a year, ongoing
Gaming
8–12 weeks → weekly
end-to-end integrated deployments
Global gaming operator
Deployments were high quality and agonisingly slow. The business wanted weekly releases and had already committed to hiring twenty more people to get them, so we made the lifecycle four times faster instead, and the hiring became a choice rather than a fix.
- Deployment throughput up fourfold
- Demand-management cycle cut in half
- Live proving down from days to hours
Payments
€5m
migration governed across three countries
Cloud migration & DevSecOps
Two hundred and fifty servers, a thousand domains across fifty countries, an 11TB live database and billions of files, all of it moving to cloud while production kept running over the same internet circuit. The win was removing the cutover entirely rather than rehearsing it.
- Applications ran hybrid, so migration went gradual instead of big-bang
- 2,000+ change requests handled inside a 99% SLA
- Application test coverage under 10% → 80%
Payments
PCI-DSS
compliant, on a platform that runs anywhere
Cloud-native back office
A three-tier back office that could not scale, could not be tested against anything resembling production, and turned every release into a negotiation. Replaced with a cloud-native platform that runs in their own data centre, in public cloud, or across both.
- Disaster recovery testable on a schedule rather than in theory
- Test environments repeatable and provisioned on demand
- End-of-life hardware and software decommissioned
Retail
From zero
a quality capability built and handed over
Multi-country re-platforming
Three integrators replacing a fuel retailer’s back office, head office and tills across two countries. Requirements lived in spreadsheets, there were no test assets of any kind, and none of the integrators believed they needed any. We built the capability and then gave it away.
- Change requests down 30% through static analysis alone
- Reusable modular test assets, shared across phases and projects
- Permanent testers hired, trained and running it without us
Outcomes relate to the engagements described. They are evidence of what has been delivered before, not a projection of what any future engagement would return. The honest answer to “what would we get?” needs your numbers, not somebody else’s.